At Lawnmower Parts Distributors, we take pride in the quality of our products. This Warranty Information page outlines the warranty terms and conditions that apply to purchases made via our website, www.lawnmowerpartsdistributors.co.uk.

Please read this policy carefully before making a purchase.

1. General Warranty Terms

• All products sold through our website are covered by a manufacturer’s warranty where applicable.
• The standard warranty period is 12 months from the date of delivery, unless stated otherwise.
• The warranty applies only to defects in materials or workmanship under normal use and service.

Note: Warranties provided are for the benefit of the original purchasing business only and are non-transferable.

2. What Is Covered

The warranty covers:

• Manufacturing defects in parts or components
• Faults in materials or workmanship that result in failure under normal operating conditions

If a defect is found within the warranty period, we will, at our discretion:

• Repair the item
• Replace the item with an equivalent item
• Provide a refund if a replacement is not available

3. What Is Not Covered

This warranty does not cover:

• Normal wear and tear (e.g., blades, belts, spark plugs)
• Damage caused by misuse, neglect, abuse, improper installation, or unauthorized repairs
• Products used in extreme or unintended operating conditions
• Consumable items or perishable parts
• Damage caused by incorrect maintenance or failure to follow product instructions
• Third-party or aftermarket modifications

4. Warranty Claims Procedure

To make a warranty claim, please follow these steps:

1. Contact Us
   Email us at info@lmpd.co.uk or call +44 78524 69683 with the following:
   • Your business name and contact information
   • Original order number or invoice
   • A description of the issue
   • Photographic or video evidence (if applicable)
2. Assessment
   We may request additional documentation or arrange return of the item for inspection. Products must be returned at your expense unless the item is proven faulty under warranty.
3. Resolution
   If the product is confirmed to be faulty under warranty, we will issue a replacement, repair, or refund as per the warranty terms.

5. Limitations of Liability

• Our liability is strictly limited to the value of the product purchased.
• Under no circumstances shall Lawnmower Parts Distributors be liable for indirect, incidental, or consequential damages resulting from the use of any product purchased from our website.

6. Manufacturer Warranties

Some items may be covered under a manufacturer’s warranty that exceeds our standard 12-month policy. In such cases, we will assist you in contacting the manufacturer directly or handling the claim on your behalf where possible.

7. Return of Warranty Items

• Any product returned under warranty must be accompanied by a valid RMA (Return Merchandise Authorization).
• Products returned without an RMA or after the warranty period has expired will not be accepted.

8. Governing Law

This warranty policy is governed by the laws of England and Wales. Any disputes arising from warranty claims shall fall under the exclusive jurisdiction of the courts of England and Wales.

9. Contact Us

If you have questions or need assistance with a warranty claim, please contact our Customer Service team:

Email: info@lmpd.co.uk
Phone: +44 78524 69683
Address: 4 Tullynasoo Rd, Kilcoo, Newry, BT34 5JD, NI