At Lawnmower Parts Distributors, we are committed to providing high-quality products and customer service to all our business customers. This Refund and Returns Policy outlines the process for returning goods and requesting a refund for items purchased through our website lawnmowerpartsdistributors.co.uk.

Please carefully read the following terms regarding returns and refunds:

1. Eligibility for Returns

• Returns are only accepted for items purchased directly from our website. Items purchased through third-party suppliers or distributors must follow the return process of the respective third party.
• We accept returns for defective, damaged, or incorrect items only. Non-defective items can only be returned in limited circumstances (see section 4 below).
• Items must be returned within 14 days from the date of delivery for a refund or replacement.
• All items must be in unused, original condition and packaging. Products that have been used, altered, or damaged cannot be returned unless defective.

2. How to Initiate a Return

If you wish to return an item, please follow these steps:

1. Contact Us: Please contact our Customer Service team at info@lmpd.co.uk or +44 78524 69683  within 14 days of receiving your order to inform us of the return.
2. Provide Order Information: Include your order number, product details, and the reason for the return. If the return is due to a defect or error, please provide photos of the item in question.
3. Return Authorization: Upon review of your return request, we will issue a Return Merchandise Authorization (RMA) and provide you with return instructions.
4. Return Shipping: Once you receive an RMA, you may return the product to the address specified by our Customer Service team. Return shipping costs are the responsibility of the buyer unless the item is defective or incorrect.

3. Damaged or Defective Items

• If an item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order to request a return, replacement, or refund.
• We may request images or other documentation to verify the damage or defect.
• If a replacement is requested and available, we will send a replacement item at no additional charge. If a replacement is not available, we will issue a full refund.

4. Non-Defective Returns

• Returns of non-defective items are accepted only if the items are returned in their original condition and packaging. A restocking fee may apply for non-defective returns, which will be deducted from the refund amount.
• Shipping costs for non-defective returns are the responsibility of the buyer.

5. Refund Process

Once we have received the returned item and processed it, we will issue a refund to the original payment method. Please allow up to 14 business days for the refund to be reflected in your account.

• Refunds for defective or incorrect items will be issued in full, including the cost of return shipping.
• Refunds for non-defective items may be subject to a restocking fee, and return shipping costs are non-refundable.

6. Exchanges

We do not typically offer exchanges for products. If you need a different item, we recommend returning the original item and placing a new order.

7. Order Cancellations

• Before Dispatch: You may cancel an order at any time before it is dispatched. Once your order is dispatched, it cannot be canceled, but you can follow the return procedure outlined above.
• After Dispatch: If you cancel an order after it has been dispatched, the return will be treated according to our normal returns policy.

8. Shipping Charges

• Return Shipping Costs: Unless the item is defective or we made an error, return shipping costs are the responsibility of the buyer.
• Original Shipping Costs: Shipping costs from your original order are non-refundable, except in cases where the return is due to our error.

9. Exclusions

• Custom or specially ordered items may not be eligible for return or refund.
• Products that have been opened, used, or altered in any way after delivery cannot be returned.
• Clearance items or items marked as “Final Sale” are not eligible for return.

10. Contact Information

If you have any questions or need assistance with a return or refund, please contact our Customer Service team at:

Email: info@lmdp.co.uk
Phone: +44 78524 69683 
Address: 4 Tullynasoo Rd, Kilcoo, Newry, BT34 5JD, NI